Welcome to Online Customer Service
To use this service, please follow the instructions below to submit a new request or to look up an existing service request.
Submit a New Request
Begin your service request by starting below. The type of requests available may include the following services.
Click on the appropriate hyperlink under the LINKS section below to proceed with your request:
If a non-working vehicle is on the street, please call the Rockford Police Department at 815-966-2900.
Landlord registration site:
Landlord registration site
- Report Graffiti (Graffiti on Sign, Graffitti on anything else)
- Neighborhood Standards (Sanitation, Trash, Vehicle (inoperable or parking), Weeds/High grass volations)
- Potholes in alleys & streets
- Property Standards (private property structural violations, work without permit)
- Street Lights (Street light problem)
- Street Signs (Knocked down, needs replacing, faded or damaged)
- Traffic Signal
- Trees (Hanging or broken limbs, prune/trim or remove)
- Water quality or Dirty water
- Hydrant, Water main, Water valve
- Garage sale or Temp sign violations Zoning Misc
- Report Dumpster, Fence or Outdoor Storage violations
- Request for Water Service (Final closing, water leak, snowbird etc)(You must be signed in to use this)
- Garbage, Trash, Sanitation
- Report Sidewalk, Curb or Gutter problem